Dealing with BEC Business Advice will on many occasions require business owners or their representatives (customers) signing up to one of the Government-funded programs that BEC Business Advice deliver.
These programs will be one or more from:
- Business Connect, funded by the NSW State Government.
- Australian Small Business Advisory Services (ASBAS) Digital Solutions, funded by the Australian Federal Government.
- National Disability Insurance Scheme (NDIS), funded by the Australian Federal Government.
In signing up to any of these programs, the customer is required to agree to the Terms and Conditions of Service of the program they are signing up to. For your reference, these Terms and Conditions appear below.
Business Connect is a dedicated and personalised NSW Government program that provides trusted advice to help you start or grow your small business.
To be eligible for Business Connect services, you must agree to the following Terms and Conditions.
Terms and Conditions
The Department means the NSW Treasury.
You/Customer means any individual intending to start a business or a small business owner or an operator who is eligible for and provided with any part of the Business Connect service under The program, either through a Service Provider or directly by the Department.
Business Connect service(s) means any advice, events or other support provided to you by a
Service Provider or the Department as part of the Business Connect Program.
Program means the Business Connect program.
Service Provider means any organisation the Department contracts to provide Business Connect services.
The Department will collect and retain the information you provide in the Department’s online registration system (business-connect-register.industry.nsw.gov.au).
This includes information you provide when you register for the program, information you provide through evaluation and/or customer satisfaction surveys (sent by the Department or a third-party provider) and information Service Providers record in the Department’s online registration system, about the support provided and any outcomes resulting from that support.
Confidential business information
Service Providers (including business advisors and presenters) who deliver Business Connect services will use information about your business that you choose to share with them, to provide confidential, tailored business advice, information and services to help you start or grow your business.
You do not have to provide any confidential business information to the Service Provider if you do not wish to do so, however, this may reduce the ability of the Service Provider to fully understand your business and provide you with the most appropriate or relevant advice or support.
The advice and guidance you receive under the program is confidential between you and the Service Provider delivering support to you as a customer.
The Department can access business or personal information recorded in the online registration system. Under normal circumstances, the Department will not access confidential business information, recorded in the individual customer records (notes). If the Department is legally required to access individual records (notes), the Department will notify the customer prior to accessing the records.
The Department may disclose your business and personal information to a third party provider engaged to evaluate the quality and effectiveness of the Services. Third-party providers engaged by the Department may also contact you for feedback and/or to conduct customer satisfaction surveys.
Your right to Privacy
The New South Wales Government’s privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998 (the Act).
The Department will only collect personal information for a lawful purpose which directly relates to our primary function as an NSW Government agency and for obtaining feedback about the effectiveness of Business Connect services. The Department will not collect any more information than is necessary for it to fulfil these functions.
Anyone engaged to collect, store or use personal information for the Department will be required to comply with the Information Protection Principles of the Act as part of their terms of engagement.
The Department accepts no responsibility and will accept no liability for the accuracy, currency, reliability or correctness of any advice, recommendation, or information a Service Provider provides to you in the delivery of Business Connect services.
Customer Contribution fees
Business Connect services are highly subsidised by the Department, however, some services require a customer contribution from you to access the services.
Information about Customer contribution fees can be access here: www.industry.nsw.gov.au/business-and-industry-in-nsw/businessconnect/faqs.
If you are required to pay any customer contribution fees, you must pay the fee directly to the Service Provider prior to being provided with Business Connect services, in accordance with the Service
Program Evaluation and Success stories
Third-party providers engaged may contact you on behalf of the Department for feedback or to conduct Client satisfaction surveys during the program.
Australian Small Business Advisory Services (ASBAS) Digital Solutions Terms and Conditions.
Consent to Provision of Client Contact Details to the Department of Industry, Innovation & Science
The Australian Small Business Advisory Services Digital Solutions Program (the Program) is an Australian Government initiative funded and administered by the Department of Industry, Science, Energy and Resources.
All customer data, including personal information, collected by BEC Business Advice will be provided to the Department of Industry, Science, Energy and Resources and used to:
- assess the effectiveness of the services delivered by BEC Business Advice
- evaluate the effectiveness of the Program.
Your personal information is protected by law, including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). You may be approached by a representative of the Department of Industry, Science, Energy and Resources to complete a survey about the services you provided. Additionally, the Department of Industry, Science, Energy and Resources may share ABN information with third parties, including other Commonwealth entities and state and territory governments, to ensure the proper use of ASBAS funds.
BEC Business Advice makes available its consulting and advisory services on a gratuitous basis and on the understanding that neither BEC Business Advice, its Executive Officer or staff, nor any of the Members of BEC Business Advice are responsible for any liability or loss resulting from any of their actions, recommendation or advice, or any failure to take action, make recommendations or give advice. BEC Business Advice, its Executive Officer and staff, and BEC Business Advice hereby expressly disclaim any and all liability whatsoever, to the full extent allowed by law to any person, arising out of or connected in any way to the services provided by each and any of them, including any liability for negligence.