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Terms and Conditions

Dealing with BEC Business Advice will on many occasions require business owners or their representatives (customers) signing up to one of the Government-funded programs that BEC Business Advice deliver.

These programs will be one or more from:

  1. Business Connect, funded by the NSW State Government.
  2. Australian Small Business Advisory Services (ASBAS) Digital Solutions, funded by the Australian Federal Government.
  3. National Disability Insurance Scheme (NDIS), funded by the Australian Federal Government.

In signing up to any of these programs, the customer is required to agree to the Terms and Conditions of Service of the program they are signing up to. For your reference, these Terms and Conditions appear below.

Business Connect is a dedicated and personalised NSW Government program that provides trusted advice to help you start or grow your small business.

To be eligible for Business Connect services, you must agree to the following Terms and Conditions.

Terms and Conditions


The Department means the NSW Treasury.

You/Customer means any individual intending to start a business or a small business owner or

an operator who is eligible for and provided with any part of the Business Connect service under

The program, either through a Service Provider or directly by the Department.

Business Connect service(s) means any advice, events or other support provided to you by a

Service Provider or the Department as part of the Business Connect Program.

Program means the Business Connect program.

Service Provider means any organisation the Department contracts to provide Business Connect


Customer information

The Department will collect and retain the information you provide in the Department’s online registration

system (business-connect-register.industry.nsw.gov.au).

This includes information you provide when you register for the program, information you provide

through evaluation and/or customer satisfaction surveys (sent by the Department or a third party

provider) and information Service Providers record in the Department’s online registration system,

about the support provided and any outcomes resulting from that support.

Confidential business information

Service Providers (including business advisors and presenters) who deliver Business Connect

services will use information about your business that you choose to share with them, to provide

confidential, tailored business advice, information and services to help you start or grow your


You do not have to provide any confidential business information to the Service Provider if you do not

wish to do so, however, this may reduce the ability of the Service Provider to fully understand your

business and provide you with the most appropriate or relevant advice or support.

The advice and guidance you receive under the program is confidential between you and the Service

Provider delivering support to you as a customer.

The Department can access business or personal information recorded in the online registration

system. Under normal circumstances, the Department will not access confidential business

information, recorded in the individual customer records (notes). If the Department is legally required

to access individual records (notes), the Department will notify the customer prior to accessing the



The Department may disclose your business and personal information to a third party provider

engaged to evaluate the quality and effectiveness of the Services. Third-party providers engaged by

the Department may also contact you for feedback and/or to conduct customer satisfaction surveys.

Your right to Privacy

The New South Wales Government’s privacy practices are regulated by the New South Wales Privacy

and Personal Information Protection Act 1998 (the Act).

The Department will only collect personal information for a lawful purpose which directly relates to our

primary function as an NSW Government agency and for obtaining feedback about the effectiveness of

Business Connect services. The Department will not collect any more information than is necessary

for it to fulfil these functions.

The Department’s privacy policy can be found at www.treasury.nsw.gov.au/privacy.

Anyone engaged to collect, store or use personal information for the Department will be required to

comply with the Information Protection Principles of the Act as part of their terms of engagement.


The Department accepts no responsibility and will accept no liability for the accuracy, currency,

reliability or correctness of any advice, recommendation, or information a Service Provider provides to

you in the delivery of Business Connect services.

Customer Contribution fees

Business Connect services are highly subsidised by the Department, however, some services require

a customer contribution from you to access the services.

Information about Customer contribution fees can be access here:


If you are required to pay any customer contribution fees, you must pay the fee directly to the Service

Provider prior to being provided with Business Connect services, in accordance with the Service

Program Evaluation and Success stories

Third-party providers engaged may contact you on behalf of the Department for feedback or to conduct Client satisfaction surveys during the program.


Australian Small Business Advisory Services (ASBAS) Digital Solutions Terms and Conditions.

Consent to Provision of Client Contact Details to the Department of Industry, Innovation & Science

The Australian Small Business Advisory Services Digital Solutions Program (ASBAS, the Program) is an Australian Government initiative funded by Department of Jobs and Small Business (DJSB) and administered by the Department of Industry, Innovation and Science (DIIS). All customer data, including personal information, collected by BEC Business Advice will be provided to the DJSB and the DIIS and used to (i) assess the effectiveness of the services delivered by Western Sydney Business Centre (ii) evaluate the effectiveness the Program.

Your personal information is protected by law, including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). You may be approached by a representative of the Department of Industry, Innovation and Science to complete a survey about the services you provided. Additionally, the Department of Jobs and Small Business may share ABN information with third parties, including other Commonwealth entities and state and territory governments, to ensure the proper use of ASBAS funds.