Albury: 02 60240400 || Wagga: 02 66 Coleman St, Wagga || Albury: 3 Stanley St, Wodonga

Terms and Conditions

Dealing with BEC Business Advice will on many occasions require business owners or their representatives (customers) signing up to one of the Government-funded programs that BEC Business Advice deliver.

These programs will be one or more from:

  1. Business Connect, funded by the NSW State Government.
  2. Australian Small Business Advisory Services (ASBAS) Digital Solutions, funded by the Australian Federal Government.
  3. National Disability Insurance Scheme (NDIS), funded by the Australian Federal Government.

In signing up to any of these programs, the customer is required to agree to the Terms and Conditions of Service of the program they are signing up to. For your reference, these Terms and Conditions appear below.

Business Connect program Terms and Conditions of Service


You/Client means any individual intending to start a business or a small business owner or operator who is eligible for and provided with any part of the Services under the Program, either through a Service Provider or directly by the Department.

Service Provider means any organisation the Department contracts to provide Business Connect services.

Department means the NSW Department of Industry, Skills and Regional Development.

Client information

The Department will collect and retain information you provide in the Department’s online diagnostic system. This includes information you provide when registering for the program, information you provide through evaluation and/or Client satisfaction surveys the Department (or third party providers) sends you and information Service Providers record in the Department’s online diagnostic system about the support they provide you with and any outcomes resulting from that support.

Confidential business information

Service Providers (including Business Advisors and Presenters) who deliver Business Connect services will use information about your business that you (as the Client) choose to share with them, to provide confidential, tailored business advice, information and services to help you start or grow your business.

You (as the Client) do not have to provide any business or personal information to the Service Provider if you do not wish to do so, however this may reduce the ability of the Service Provider to fully understand your business and provide you with the most appropriate or relevant advice or support.

The advice and guidance you receive under the Business Connect program is confidential and between you and the Service Provider delivering support to you as a Client.

The Department can access all Client information recorded in the online diagnostic system; however under normal circumstances, the Department will not access individual Client records. If the Department is legally required to access individual records, the Department will notify the Client prior to accessing the record.

Your right to Privacy

The New South Wales Government’s privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998 (the Act).

The NSW Department of Industry will only collect personal information for a lawful purpose which directly relates to our primary function as a NSW Government agency and for obtaining feedback about the effectiveness of our services. The department will not collect any more information than is necessary for it to fulfil these functions. The Department’s general privacy policy can be found at

Tell us your communication preferences

I do not wish to be contacted by Business Connect to participate in research that can benefit businesses across NSW.

I do not wish to receive any communications from my selected service provider, including updates, marketing, or notices about other services.

The Department may disclose your personal information and business information to third party providers to evaluate the quality and effectiveness of the Business Connect Services.

You do not have to provide this information to us however, if you do not provide the information requested, the Department may not be able to subsidise your involvement in the Business Connect Program.

You may access and correct your information by ringing (02) 9934 0657 or email

Anyone engaged to collect, store or use personal information for the Department will be required to comply with the Information Protection Principles of the Act as part of their terms of engagement.


The Department accepts no responsibility, and will accept no liability for the accuracy, currency, reliability or correctness of any advice, recommendation, or information a Service Provider gives you in delivering Business Connect services.

Client Contribution

Business Connect is a part-subsidised service and some Business Connect services require a Client contribution.

The Service Provider will inform you of any Client contribution that you are required to pay prior to the Service Provider providing the services. If you are required to pay any Client contribution you must pay this directly to the Service Provider prior to them providing you with Business Connect services, in accordance with the Service Provider’s terms of payment.

Program Evaluation and Success stories

Third-party providers engaged may contact you on behalf of the Department for feedback or to conduct Client satisfaction surveys during the program.


Australian Small Business Advisory Services (ASBAS) Digital Solutions Terms and Conditions.

Consent to Provision of Client Contact Details to the Department of Industry, Innovation & Science

The Australian Small Business Advisory Services Digital Solutions Program (ASBAS, the Program) is an Australian Government initiative funded by Department of Jobs and Small Business (DJSB) and administered by the Department of Industry, Innovation and Science (DIIS). All customer data, including personal information, collected by BEC Business Advice will be provided to the DJSB and the DIIS and used to (i) assess the effectiveness of the services delivered by Western Sydney Business Centre (ii) evaluate the effectiveness the Program.

Your personal information is protected by law, including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). You may be approached by a representative of the Department of Industry, Innovation and Science to complete a survey about the services you provided. Additionally, the Department of Jobs and Small Business may share ABN information with third parties, including other Commonwealth entities and state and territory governments, to ensure the proper use of ASBAS funds.